Shipping Policy

Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days. During peak times, such as holidays or sales events, processing may take slightly longer. Orders placed on weekends or holidays will be processed on the next business day.
  • Order Confirmation: After placing an order, you will receive an order confirmation email with details of your purchase. Once your order is shipped, you will receive a shipping confirmation email with tracking information.

Please note that delivery times are estimates and may vary depending on your location and any unforeseen delays with the shipping carrier.

Shipping Rates

Shipping rates are calculated based on the weight of your order, the shipping method selected, and the destination. The total shipping cost will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier’s website. If you do not receive a tracking number, please contact our customer service team for assistance.

Delivery Issues

  • Lost or Stolen Packages: We are not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. If your tracking information indicates that your package was delivered but you have not received it, please check with your neighbors or contact the shipping carrier for further assistance.
  • Incorrect Address: Please ensure that your shipping address is correct before submitting your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment at your expense.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact our customer service team within 7 days of receiving your order. Provide your order number, a description of the damage or missing items, and any relevant photos. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team. We are here to assist you and ensure a smooth delivery process for your order.

Thank you for shopping with us. We appreciate your business and strive to provide you with the best shipping experience possible.